What did we learn in 2024?

At this year’s annual end-of-year collab meeting in Hamburg, we took a closer look at what we have learned in 2024 by bringing together our local groups with an open invite to other community members, a few selected speakers and created a curated packed afternoon with a dozen lightning talks.

Attending this year was a bigger crowd than past years — a diverse set of digital leaders from large, complex and global organisations like Canyon, Jungheinrich, Lufthansa, OTTO alongside agencies such as Diconium and Thoughtworks as well as software firms like CoreMedia, Magnolia, Staffbase and a few other friends from near and far.

Employee communication platform software firm Haiilo hosted us in their charming offices, which was a fitting scene for learning and networking.

Read more

Getting through the AI hype: Selecting an AI model that works for you

I recently attended the annual CMS Experts meeting in New York, where artificial intelligence (AI) emerged as a recurring theme despite not being the event's primary focus. Influential speakers such as Sree Sreenivasan and Alan Pelz-Sharpe offered insightful viewpoints that inspired me to share my thoughts on this technology.

Sree’s talk was provocatively and timely titled: “We have no idea what we are doing with AI, but we are clearly going to do it.”. He argued that using the term "hallucinations" to describe issues with AI technology lets developers off the hook for addressing these problems. Sreenivasan also points out that in the AI industry, users are both the product and the lab, creating a more dangerous situation than social media.

Alan’s talk was “Is your Organization ready for AI?” and the brief answer is no. He explained that organisations must identify the processes that they think AI will improve, the tasks that will power those processes, have the inputs have been quality controlled, does the organisation which people and skills are required to build and operate the solution, and have decision-makers agreed on the metrics for success.

AI has become a buzzword, promising dramatic advances in various areas, including healthcare and transportation. However, it is crucial to maintain a balanced perspective and be aware of AI's advantages and disadvantages.

Read more

Sree's Non-Scary Guide to AI

“Bullets cannot be recalled. They cannot be uninvented. But they can be taken out of the gun.“

Quoting novelist Martin Amis who died earlier this year, Sree Sreenivasan in a recent member's call, explored the usefulness of generative AI and we looked both at why it’s scary and how it applies to our work.

Little doubt remains that generative AI will have substantial significance in our ever-changing world, but it’s also clear that vast impact remains to be seen.

It’s a fast moving field with many big announcements happening weekly, so tuning into a curious and experienced mind like Sree proved quite interesting.

Sree is the former Chief Digital Officer of New York City….

Read more