Like many other large, global and complex organisations, Rabobank already had Microsoft Teams in place before the advent of the global pandemic.
When everybody suddenly started working from home, usage spiked to new heights. This meant that efforts to ensure adoption became more even important and also that existing challenges became more pressing and a few new ones surfaced.
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To really embrace the change in how we work that Teams offers, IT needs to hand over responsibility, or at least share ownership with the business.
The concept and function of teams (in the traditional sense) are a business thing. They are the smallest unit of work and they are what power all workplaces. Microsoft Teams is simply a place for teams to work.
It’s like thinking that clever office space will solve all of our problems….
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The challenge for O365 adoption, is that the overwhelming parts, tend to overshadow the value part. Hence the reason I believe we need to be transparent about the obstacles and leverage various resources including change management practices to guided us successfully through the transition.
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