When I see a CMS vendor demo an AI prompt, I wonder what they've done to their product. Is it gathering dust on the shelf? Where is the search for improved content management and governance?
It is missing from the equation:
Content management: While more content and personalization is great, it’s not content management. The sheer quantity of content begs for tools that ensure best practice. Well-managed content will live longer than any single campaign or website iteration.
Content governance: Consent fatigue is not the only risk. A CMS should support stewardship through the entire content lifecycle. A growing pool of content is not governed by a prompt; it is managed with a user interface.
These are essential needs for clients in the AI era, just as they were before. CMSs should continuously evolve and adapt to new realities, but the narrative has become warped.
This week in Florida, Karla Santi from Blend Interactive showed how agency customers are struggling to make decisions and plan effectively. I believe this is because they are being presented with AI workflows and content generation misconstrued as content management.
AI is continuously evolving, and the next big thing is always just around the corner. Waiting for it will perpetually delay a CMS decision. The need for real content management and content governance is constant. With a flexible, adaptable, and sustainable CMS platform, customers get what they’ll always need, backed by confidence that their investment is future-proof.
Thanks to Janus Boye and Matthew Garrepy for hosting an event that renewed my purpose for the year ahead!