Nina Horstra (NL)
UX Research Manager at Booking.com
Climate coach at KlimaatGesprekken (Climate Conversations)
Based in Leiden
Boye Aarhus 23 conference
Workshop: How we've embraced customer centricity as our company culture and how you can do it too
Track: User Experience
Slide: Download (as PDF)
Presentation: Why should we do research on Sustainability before designing anything
Track: Design Leadership
Slides: Download (as PDF)
About Nina Horstra
With 18 years of global UX research experience and 6 years of leading teams, Nina is a UX Research manager at Booking.com, and Climate Coach at Klimaatgesprekken.nl.
Her UX research team at Booking.com focuses on Sustainability, Accessibility and on research for the Booking.com websites and apps. Sustainability is a topic close to Nina’s heart.
In her spare time she is a climate coach, helping people make more sustainable choices and help them talk about climate change effectively to help drive change.
About Booking.com
Booking.com, headquartered in Amsterdam, is a leading online travel agency.
In 2021 Booking.com launched the Travel Sustainable Program, enabling properties to indicate their Sustainability practices on Booking.com.
This in return helps travellers to make more sustainable travel choices.
In 2022, the company's mobile app was the most downloaded mobile app in the travel agency category.
Blog posts with Nina
How to have effective climate conversations (June 2023)