Jesper Lund Hansen (DK)
IT Service Desk Manager at Region Midtjylland
Boye 21 Aarhus Conference
Presentation: TBA
Track: Automation & Robotics
About Jesper Lund Hansen
As an experienced IT service desk manager Jesper believes that communicating goals, in a way that everyone understands, and their role in achieving them is clear, is a fundamental premise, in any team that wants to stand out from the crowd and offer a higher level customer service than the market.
It is essential to give employees a role where their talents are utilized optimally.
In this way, in the Central Jutland region, they have achieved a position as a business-led four star service desk in the internationally renowned certification program, Service Desk Institute SDI