Jeanette Clement (UK)
Head of Service Design & User Research at BT
Previously worked as Head of User Research and Design at Parliamentary Digital Service
Based in London and joins us in Aarhus for the 2nd time
Boye Aarhus 22 conference
TITLE: Increasing customer-centricity and efficiency with service design at BT
TRACK: Design Leadership
Boye 18 Aarhus conference
TITLE: Succeeding with a user-centered team in an old organisation
TRACK: User Experience
About Jeanette Clement
Jeanette is a creative and innovative user-centred designer with an eye for detail and a passion for visual solutions. She is leading the design direction of Parliament’s digital services, and embedding a culture of user research across Parliament.
About BT
BT Group plc is a British multinational telecommunications holding company headquartered in London, England.
It has operations in around 180 countries and is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services.
Blog posts with Jeanette
The missing manual for service organisations (March 2023)