Dr. Graham Hancox (UK)
Senior UX Researcher at University of Nottingham
Higher Education Connect 23
PRESENTATION: Making the case for building Service Design capability
SLIDES: Download (PDF)
About Graham Hancox
A mixed methods researcher who has a wealth of experience applying user experience (UX) techniques in discovery and user testing phases across a number of industries. Currently working to make systems more usable for all stakeholders in a higher education setting.
A PhD in Ergonomics/ Human Factors evidences an understanding of how to apply scientific rigour, while many years of industry experience has honed the skills of working efficiently and effectively within fast-paced, collaborative working environments.